Shipping and Returns
Regular Australia Post Flat Rate shipping will be calculated automatically on your order at check out. To select pick up or overseas postage, please select from the list at check out.
All orders ship within 1-5 days of receipt. We ship by Australia Post and Sendle, and actual delivery time will vary depending on your location. Please allow extra time for Australia post and Sendle to deliver your parcel at busy times like Christmas and Easter.
What shipping options do you offer?
We offer Regular Flat Rate Post and Free Shipping for Wolf Pack members for orders over $40. To join the Wolf Pack, enter your email at the bottom of this page.
What payment methods do you accept?
We accept Debit cards, Visa, Mastercard and Paypal. If picking up from us directly, we accept eftpos and cash.
I’ve changed my mind. How do I return an item from my order?
You are welcome to return any of my items within 30 days of receipt if you do not think the item has been represented accurately in the online description. Please contact us for return shipping details. Items must reach me in new condition, in their original packaging. The customer is responsible for covering the cost of return shipping.
I received a damaged item. What now?
If your item arrives faulty or damaged, please contact us for details of how to return your item for a replacement or refund. All items sent via Australia Post are insured up to $100, so if your item is damaged, visit your local Australia Post Office for a resolution prior to contacting Hattie and the Wolf.
100% Money Back Guarantee
If for any reason the product you receive does not live up to the description on our website please contact us with your concerns and we will refund 100% of your money. Please note that return postage must be paid by the customer. Please choose carefully, we do not refund for change of mind. Returns must be made within 30 days of receiving your order.
If you live in or around Ballarat region and you wish to arrange pick up of your goods please select 'pick up from seller' from the drop down menu at check out. Once your order has been placed and is ready for collection you will be contacted directly with pick up details.